Payment, Postage & Delivery

UK ORDERS

How to order and methods of payment:

We accept debit and credit card payments for online orders via Paypal or Google Checkout, these are secure methods of payment and incur no additional charges.  You do not need to have a Paypal account to use Paypal, one off payments can be made.  Complete the checkout pages as usual, and once you have been directed to Paypal there is an option on the left hand side titled 'Don't have a Paypal Account?' which will allow you to complete your payment.

Unfortunately, we are no longer able to accept cheques as a method of payment.  You can, however, still pay using your credit or debit card over the telephone.  Please select the 'Pay by telephone' option under payment method at the checkout and complete your details, ensuring you have entered your telephone number.  You will then need to select 'Confirm and pay'.  We will give you a call within 12 hours to take your payment.

Delivery,  shortages and errors:

Items are posted via Royal Mail first class post within 1 working day of receiving your order and cleared payment.  Most orders are delivered within 2 days of dispatch, but occasionally the delivery of your item may be unavoidably delayed.  We therefore ask you to allow 10 days for your order to arrive before contacting us.

Proof of posting will be obtained.  Free postage applies only within England, Wales, Scotland and Northern Ireland.  Orders which total over £25 will require a signature upon delivery.

We make every effort to ensure that your purchase reaches you on time and complete.  In the unfortunate event that there is a problem, please contact us as soon as possible so that we can resolve it for you.

Our prices:

All prices shown include postage and packaging costs for postage to UK addresses, so the price you see is the price you pay.  We do not have a minimum order value, meaning you can order just the items you want, as and when you want them.

Returns and refunds:

If you are not completely satisfied with your purchase you are welcome to return any items, in their original, unused, condition, for a full refund within 14 days.  We are unable to refund your postage costs for returning the item to us, and recommend that you ask the Post Office for a proof of posting certificate.  We reserve the right to refuse a refund of returned items which are not in their original condition. You will be refunded the price that you paid for the item, not the price of the item at the time of being returned to us.

Refunds for returned items will be made via the same payment method the goods were purchased by.  

By placing an order with us, you agree to be bound by our terms and conditions. If you do not agree to be bound by these you should not use or access this website.